When Snapchat starts acting up, you may run into various errors. One of the most persistent errors results in the app showing a message saying, “Oops! Something went wrong. Please try again.” While this lack of detail may be frustrating, the generic “something went wrong” error in Snapchat has both common causes and simple fixes.
Snapchat: How to fix the Something Went Wrong error
In many cases, the “something went wrong” error in Snapchat appears due to server instability. It’s most commonly reported during times of server maintenance or unplanned outages. In other cases, this error can be fixed by clearing the Snapchat app cache.
First things first: If you experience this error, you should check to see if Snapchat servers are online. Head over to DownDetector to see if other users are encountering errors. If so, there’s no need to fix anything. Instead, you simply need to wait for servers to stabilize.
However, since this little “oops” of an error message corresponds to many problems, you may consider basic troubleshooting. As it turns out, nearly all of the most common Snapchat errors come down to either problems with your specific app or network connection issues.
Again, if the servers are down, none of these solutions will apply. Otherwise, here’s how to fix the “something went wrong” error in times when Snapchat servers are up and running.
- First, restart your mobile device. You’d be surprised how often this fixes the problem
- Clear the app cache
- This process works a little different depending on whether or not you use iOS or Android. Check out our guide to learn more about clearing the cache on Snapchat. If you opt to clear the cache from Android settings, be aware that you may get logged out of Snapchat
- Make sure you’re running the latest Snapchat update
- Older versions of the app aren’t guaranteed to work as intended
- Ensure that your device can connect to the internet
- Turn off Wi-Fi to check mobile connection, or disable mobile connections to test Wi-Fi. If your phone can’t reach the internet, then Snapchat won’t work
- If you’re running through a VPN, disable it
The “Oops! Something went wrong” error on Snapchat will appear when Snapchat servers go down. Before you go attempting to fix the problem by clearing the cache, double check that servers are up and running. Otherwise, you’ll either need to clear the app data or ensure that your network connection is working as intended.
